سياسة الاستبدال والاسترجاع والضمان

In case you wish to return or exchange the product: - Contact the customer service number on WhatsApp at 0531500992 during working hours daily from 9 AM to 5 PM, Saturday to Thursday, excluding Friday and official holidays. - If you receive a damaged or defective product from the first use, please contact us directly within a maximum of 3 days from the date of receipt via the following number 0531500992. - Night Style Store bears the shipping costs, and if no defect is found in the product, the customer bears the full shipping costs. - If a defect occurs during the warranty period after using the product, the damaged product will be replaced with a new one of the same type immediately, provided that (the product box and accessories for the replacement) are available. - If the product is unavailable, the customer will be compensated with another alternative product if the customer prefers this option, or given a shopping voucher equal to the value of the product to be used at any time through our website. - After that, the replacement product will be shipped by Night Style Store, and the customer bears the full shipping costs. - If the customer is not satisfied with the product, replacement and return are allowed within 3 days from the date of receiving the order, provided that the product is in its original condition with all its contents from the same company, not used or opened, and the external packaging is not damaged. The customer bears the full shipping costs. - If a product other than the ordered one arrives and the mistake is on the part of Night Style Store in preparing the order, Night Style Store will bear all shipping costs and replace the product. - If you placed the order using a credit card, we will refund only the price of the product (the item). Please note that it may take between 7 to 14 working days for the amount to appear on your bank statement once the payment is processed by the finance department. Warranty: - The warranty on all electronic devices is two years from the date of purchase, and a purchase invoice must be presented or the order number provided. - The warranty does not cover misuse, breakage, or gifts included with the products. - Note: The warranty and replacement do not include accessories such as keychains, stickers, and other non-electronic products. - Note: If the shipment does not arrive from the shipping or delivery company and is returned to the sender, only the product value will be refunded, and the shipping, delivery, and any banking fees related to the order will be deducted. - Note: The cost of returning the shipment to the recipient is 29 SAR. - Note: During sales, if the customer requests a return, the damaged product will be valued at its store price and its original price.